Product · Operations Resolution
Stop one supplier change from becoming an expedite, a stalled job and a late customer order.
Operations Resolution ties each change to the jobs, orders and dollars it puts at risk, the day it arrives. Then it drives it to a decision and a verified close.
Pilot: $5,000 for 6 weeks, credited in full to setup. Not ready for a pilot? The free trial shows your own exceptions in 14 days, free.
Days of warning, not hours
Time for the cheaper fix.
The cost in front of the decision
Work the expensive ones first.
One owner, one close
Every team on the same record.
One supplier delay, start to finish
A change is only the beginning. Operations Resolution follows its impact through your operation to a verified close.
- 1
The signal
Ridgeway reports a 14-day delay on PO 4512.
The new date reaches one buyer while the ERP still shows the old one.
- 2
The operational context
Supplier → PO line → part → job A-88 → two customer orders.
The delay is tied to the job and the customer orders that depend on it.
- 3
The impact
Run A-88 is short 60 housings on Oct 20, so $214K of customer orders ship late.
Which jobs are at risk, which customer commitments follow, and what it's worth.
- 4
The decision and the close
Split the shipment, approved by the planner and confirmed when 60 arrive Oct 19.
Options with their trade-offs, the right approver, follow-ups drafted for review, and an item that closes only on proof.
Illustrative example · sample company and data
How it works · The Operations Engine
One engine that turns a change into a resolved business problem.
Connect operational changes across systems, assess downstream impact, coordinate decisions, and resolve exceptions across teams.
- 1
Work
Every operational issue has one place to see its status.
- 2
Context
See what changed and why it matters.
- 3
Decision
Understand the impact and make informed decisions.
- 4
Action
Keep every issue moving until it is resolved.
What it does
Knows how your operation connects
Suppliers, POs, parts, jobs and customer orders, linked.
Shows the financial exposure
Jobs, orders and dollars at risk, with the evidence.
Coordinates across the team
One queue, an owner and the right approver for each issue.
Watches without being asked
Catches problems nobody emailed about.
Acts only with approval
Nothing changes in your systems without a person's OK.
Closes on evidence
Closes when the problem is fixed, not when someone replies.
Who it helps
One record, two views.
For the people handling the changes
Buyers, planners, customer service, AR and quality
- One list ranked by what's at risk
- The evidence already pulled together
- No status updates to write
For the leaders above them
Operations, supply chain, customer service and finance leaders
- What's at risk this week, in dollars
- Where work is stuck, and on whom
- Fewer expedites and missed dates, against your baseline
See one in action
The Supplier Delivery & PO Exception Workflow, on a sample company.
Demo · Supplier Delivery & PO Exception Workflow
Catch supplier and shipment problems before they disrupt production.
One supplier change. Six disconnected sources. No clear picture of what's at risk.
Monday, Oct 5: Maya Ortiz buys machined parts for a mid-size manufacturer. She has 142 open POs, and this is one of them.
Where PO 4512 lives this morning
- ERPPromise date Oct 12, confirmed in September
- Supplier email"Tooling issue on line 2. New date Oct 26." Only Maya has seen it.
- Open-PO sheetMaya's own list. Still says Oct 12.
- PlanningNeeds the housings by Oct 20 for an assembly run
- Sales ordersBrightline ships Oct 28, Keller Nov 2. Both depend on that run.
- PhoneLast week's call with the supplier. Nobody wrote it down.
What it takes Maya to piece it together
- 0:00Open the open-PO spreadsheet
- 0:04Find the supplier's new date in a long email thread
- 0:11Check the ERP. Still Oct 12.
- 0:14Ask planning when they need the parts
- 0:14–0:38Wait for planning's answer
- 0:38Planning: "Oct 20"
- 0:45Work out which customer orders depend on it
45 minutes for one exception, and about 15 like it a week.
And it gets harder. On Oct 14 the supplier writes "working on recovery, will confirm Monday," which sounds like progress, but there's still no date and the need date is six days away.
A product, configured
What's built, what's configured and what you own
Built by LevelOneAI
The engine, the queue, approvals and the team view.
Configured with your team
Your data sources, rules and owners. Settings, not code.
Maintained by LevelOneAI
Hosting, AI and updates, in the platform fee.
Owned by you
Your data, rules and decisions. Export anytime.
One-time setup, from $20,000. See pricing
How to start
Prove it on one workflow first.
- 1
Pick the workflow that costs you the most
Usually supplier delivery exceptions: late parts that stop lines and trigger expedites.
- 2
Prove it in a 6-week pilot
On your team's real data, against a baseline you agree up front.
- 3
Go live with Operations Resolution
The pilot becomes phase 1. The next workflow builds on the first, without starting over.
Also configured for
Production & Customer Delivery Risk
Know which committed orders won't ship on time, while there's still time to fix it.
See itQuote-to-Order
Answer customers faster, and make sure what sales promised is what operations delivers.
See itOrder Health
Tell customers about problems before they have to ask.
See itOrder-to-Cash Disputes
Find the problems that will make invoices overdue, and fix them before they are.
See itSupplier Compliance Evidence
Keep every supplier document current, and close the gaps before an audit finds them.
See itSupplier Quality & Non-Conformance
Resolve defective supplier material before it stops production, with every decision and its evidence on the record.
See itStart with a pilot, or see your own exceptions first.
Pilot: six weeks on your real data, $5,000, credited in full to setup. Free trial: 14 days on one person's work, free; it doesn't connect to your systems.